Refund policy

Thank you for shopping with us! We hope you are completely satisfied with your purchase. If you are not satisfied with your order, please review the following return and refund policy.

Returns and Refunds

Return Period:
We accept returns within 30 days from the date of purchase for orders that are marked as "paid but not shipped" and "paid and delivered." If you are not satisfied with your order, please contact us within this period. Please note that orders that have been paid and shipped but are still in transit cannot be returned or refunded (except in cases of lost shipments).

Return Shipping:
The customer is responsible for return shipping costs. Please note that we will guide you to the correct return location based on your return situation.

Restocking Fee:
A 5% restocking fee applies to all returned items.

Non-returnable Items:
Some products are marked as non-returnable and are not covered under our return and refund policy. Please carefully check the product details before making your purchase.

Refund Before Shipment:
If you wish to cancel or request a refund before your order has been shipped, please contact us as soon as possible via social media, messaging apps, or email. Please note that orders that have been paid and shipped but are still in transit cannot be canceled or refunded (except in cases of lost shipments).

Returns After Shipment (Pre-delivery):
After the product has been shipped, we cannot intercept or process returns without a valid reason. Please ensure you are confident in your purchase before confirming your order.

Damaged or Missing Items:
If you receive a damaged, incorrect, or missing item, please contact our customer service team immediately after receiving the package. We will work to resolve the issue and provide the best possible solution to ensure your satisfaction.

How to Return an Item:
If you are eligible for a return, please contact our customer service team via email or our customer service portal to initiate the return process. Our team will guide you through the return procedure and provide you with return instructions.

Refund Processing:
Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method or credited to your store account as store credit. Refunds may take several business days to appear in your account, depending on your payment provider.

Customer Service

If you have any questions or concerns regarding returns or refunds, our customer service team is here to assist you. Please contact us through our support channels (email, social media, or chat) and we will respond promptly.

We value your business and are committed to providing an excellent shopping experience. Thank you for choosing us!